Repair Service *
Repair service for our lovely customers!
PLEASE NOTE:
This listing does NOT comprehensively reflect our repair process, and is meant to be used only in certain cases.
If you have a problem with your purchase, please message us so that we can assist you accordingly.
Shipping from United States
Processing time
1 business day
Estimated shipping times
- Canada : 1 - 2 weeks
- United States : 2 - 5 business days
- Europe : 1 - 3 weeks
- Asia Pacific : 2 - 3 weeks
- Latin America and the Caribbean : 1 - 2 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Gift wrapping and packaging
Every piece we make comes with its own complementary gift box. We never include a receipt or a invoice.
"Ship by" date and "Delivery" date
Please note that "ship by" date is NOT equivalent to the actual "delivery" date.
- SHIP BY DATE: When your package leaves our studio.
You may find the expected ship by date on your invoice. Please add 3-5 business days (Domestic) / 7-14 business days (International) after the expected ship by date to estimate the actual delivery date.
- DELIVERY DATE: When your package arrives to you.
We cannot guarantee your delivery time as this fully depends on the carrier. To find out your expected delivery date, please use the USPS tracking service.
Care instructions
We don’t want your special moment to fade.
To maintain the quality of your new mignon&mignon jewelry, please:
- Remove it when going to sleep, pool, beach, or spa
- Avoid contact with perfumes, body oils, and other chemicals, including household cleaners. Never use chemical jewelry cleaners as these will do more harm than good.
- For light cleaning, gently polish with a dry, lint-free cloth to avoid scratching. Avoid water when cleaning.
- Store your beloved jewelry in a cool dry place.
Sizing details
STANDARD NECKLACE: 17.5"
STANDARD BRACELET: 6-8"
If you would like to customize it to your own size, please see below.
Custom and personalized orders
If you need a shorter or longer chain, please let us know the total length of chain you need at checkout (up to 24"). If it is longer than 19", we might charge you a little extra.
Most of detailed customization and personalized request can be left on a buyer's note when checking out.
Business days?
Business days refer to the weekdays (between Monday to Friday) and do not include public holidays and weekends.
Please therefore do not count Saturdays, Sundays, or any national holidays when calculating your shipping time.
Wholesale availability
We have wholesale offers!
Minimum purchase for wholesale discount is 20 pieces. If you would like to know more about the details, please message us or send us a "convo"!
Reviews (4)
Average:
Feb 24, 2021
Repair service was excellent they helped to restore the necklace of my pet. Highly recommend this company & repair service.
stacyfleming0414
Oct 3, 2020
I wanted a slightly longer chain and they were very quick with communication and getting my necklace back out to me!
Aleesha Jones
Sep 8, 2020
Kat McLain
Aug 12, 2020
Thank you for your fast and friendly service. This necklace means a lot to me and I'm happy to know where to turn in case I need repair.
Marie Louise Nastke
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